Refund Policy

The short version. Try Mnemora free for 14 days without a card. If you pay for your first month and it does not save your firm real time, tell us within that month and we will refund it. After that, you can cancel any time and you will not be charged again.

Your free trial

You get 14 days of full access when you sign up, and you do not need to enter a card to start. Nothing is charged during the trial and nothing happens automatically at the end of it. If you do nothing, the paid features simply stop and your data stays available for you to view and export.

Our time saved promise

Mnemora exists to give you back hours. If it does not do that for your firm in your first paid month, email hello@solven.au inside that month and we will refund that month in full. You do not need to justify it to us.

This applies to your first paid month only, and once per firm.

Cancelling

You can cancel any time from the billing area inside Mnemora. Your subscription stays active until the end of the month you have already paid for, and you are not charged again after that.

We do not refund part of a month you have already started, except under the time saved promise above, or where the law requires it.

If something goes wrong at our end

If Mnemora is unavailable for a long stretch because of a fault on our side, or if you were charged in error, or if you were charged after cancelling, email hello@solven.au and we will put it right. Charging errors are refunded in full.

If you subscribe before your trial ends

Starting a paid subscription bills you straight away for that month and ends the trial. If you did that by accident on the same day, tell us and we will reverse it.

How refunds are paid

Refunds go back to the card you paid with, through Stripe. They usually appear within 5 to 10 business days depending on your bank. We do not refund to a different card or account.

Your rights under Australian law

Nothing in this policy limits your rights under the Australian Consumer Law. If the service is not delivered with reasonable care and skill, or is not fit for the purpose we described, you may be entitled to a repair, replacement or refund regardless of what this page says.

This policy sits alongside our Terms of Service.

Questions

Email hello@solven.au. A person reads it.